Q & A: Reporting Identity Theft

Identity theft criminals will take your valuable personal details such as bank account, passport or credit card details and clone them to fraudulently obtain money.

What First Steps Should I Take?

Firstly, report any documents or valuable information which has been lost or stolen. For example a stolen purse or handbag may have contained a passport, bank details and credit cards. Notify the police and each of the relevant organisations. Even if nothing has been lost or stolen but you still suspect you are a victim of identity theft it is important to report it at soon as possible.

If your passport, national insurance number, birth certificate or other document providing personal identification is involved you are especially recommended to contact the police. Be sure to get a Crime Reference Number.

It is also worth contacting one of the three main credit reference agencies – Equifax, Experian or Callcredit to explain the situation. They have staff who are experienced in tackling the problem of identity theft and will be able to advise you on further steps to take (see also Should I check my credit file? below.)

Who Else Can Help?

You may want to contact the Royal Mail if fraudulent activity seems to be taking place at your address – for example you are receiving no mail or someone appears to be using it for redirection.

Other organisations which fight identity fraud and which can offer you practical help and support include CIFAS (the UK fraud prevention agency), APACS (the UK Payments Association) and the British Bankers Association. The Financial Service Association also offers guidance on tackling identity theft.

Should I Check My Credit File?

Yes, it is well worth checking your credit file. This is a record of your financial history which is used by lenders to assess your credit risk. Contact a credit reference agency and consult your file to check for any irregularities. If companies have been contacted for credit without your authorisation then take steps as soon as possible to alert them of your situation. This will help to ensure that you do not foot any bills which are run up and will also make sure that your credit record is not damaged.

How Can I Protect Myself From This in the Future?

It is important to realise that anyone can become a victim of identity theft and so you shouldn’t feel stupid or blame yourself. It is highly recommended that you register with CIFAS. CIFAS is the fraud prevention agency for the UK. It can store your details so that any future credit applications in your name are checked extra thoroughly to ensure that it really is you. You will also find much more practical help and advice by browsing the About Identity Theft website.

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